This English version is provided for convenience. If there is any difference, the Korean version prevails.
These are KIMFAST’s rules for cancellations, refunds and returns for the package forwarding service. Package forwarding is a service that ships items users have purchased directly from overseas online stores, so refunds and exchanges for the items themselves follow each store’s policy. Effective date: June 10, 2026
1. Canceling a shipping request
- Before arrival: You can cancel free of charge at any time from your account page or through a 1:1 inquiry.
- After arrival, before payment: If you cancel, the item is returned locally (see section 3 below) or disposed of, and the actual costs apply.
- After payment, before ship-out: If you cancel, the shipping fee is refunded in full, but fees for additional services already performed (such as detailed inspection) and change fees may be deducted.
- After ship-out: You cannot cancel once international shipping has started.
2. Shipping fee refunds
- If the Company is at fault (double payment, fee miscalculation, unable to ship): full refund
- Cancellation before ship-out for the user’s own reasons: refund of the amount paid minus the cost of additional services already performed
- Refunds are processed within 3–7 business days, depending on the payment method.
3. Local return service
- Please file the return with the online store yourself. The Company does not request returns from stores on your behalf; send us the return label you receive and we will handle the return shipment locally.
- A return fee of ₩11,500 (per return) is charged. The same fee applies even if the seller issued the return label.
- If the seller provides a prepaid return label, no local return shipping cost is charged.
- If the label says POSTAGE REQUIRED, or there is no return label, the actual local return shipping cost is charged in addition.
- Return requests must be submitted within 14 days of arrival (the free storage period).
- The Company does not guarantee whether, or how much, the seller will refund.
4. Compensation for loss or damage
- Loss or damage confirmed to be the Company’s fault during storage or handling: compensated based on the item price stated in the shipping request, up to the equivalent of USD 150 per shipment.
- Shipments with Ansim Care (insurance): compensated up to the coverage limit stated when you purchased it. For fragile items such as glass, ceramics and electronics, damage is covered only if you request both packaging reinforcement and Ansim Care.
- Claims must be filed within 7 days of receiving the package in Korea, together with an unboxing video or photos.
- Misdelivery, short shipment or non-delivery by the local seller, loss caused by a missing recipient name or mailbox number, and customs seizures are not covered.
5. Disposal
If all or part of an item is disposed of because it cannot clear customs, or an item is disposed of after more than 28 days at the warehouse with no response, the actual disposal cost may be charged. We will notify you at your registered contact before disposal.
6. How to submit a request
Please submit all cancellation, refund, return and compensation requests through our contact form or to help@kimfast.com. Including your request number and tracking number helps us process it quickly. If you disagree with the outcome, you can apply for dispute mediation with the Korea Consumer Agency (kca.go.kr, 1372).