Terms of service

This English version is provided for convenience. If there is any difference, the Korean version prevails.

These Terms set out the conditions and procedures for using the international package forwarding service (the “Service”) provided by KIMFAST (the “Company”) at kimfast.com, and the rights and obligations of the Company and its users.

• Package forwarding: A service in which the Company receives items that a user has purchased directly from overseas online stores at a local address designated by the Company (forwarding warehouse), inspects and packs them, and ships them to the user’s address in Korea. The Company does not purchase items on the user’s behalf.
• Mailbox number: A unique number automatically issued at sign-up to identify each member (e.g., KF000123). It must be included when entering the local address.
• Local center: A facility in Germany, the UK, France, Spain or the US that receives, inspects and ships out items.
• Shipping request: A package forwarding request that a user submits with the tracking number, item details and customs information. It is used as customs declaration data.

① These Terms take effect when posted on the Service. ② The Company may amend these Terms to the extent that applicable laws are not violated. When it does, it will announce the effective date and the reason for the change starting 7 days before the effective date (30 days for changes unfavorable to users). ③ Users who do not agree to the amended Terms may terminate their service agreement.

① Membership is established when a user agrees to these Terms and the Company accepts the registration. ② Dedicated forwarding warehouse addresses in 5 countries and a mailbox number are issued immediately upon sign-up. ③ Users must register their own accurate information; using another person’s identity may result in restricted use of the Service. ④ The Company is not responsible for misdelivery, delayed receipt at the warehouse or loss caused by not entering the recipient name and mailbox number exactly as instructed in the local address.

① Users must complete a shipping request without delay after purchasing items. The tracking number and the product image URL are required. ② The package forwarding contract is formed when the Company confirms receipt of the user’s request. ③ Items that arrive without a shipping request (no-data items) are subject to fees as set out in the additional fees guide, and items whose owner cannot be identified may be disposed of once 45 days have passed since arrival. ④ Users bear any customs holds, fines and return costs caused by item information in the shipping request that differs from the actual items.

① Shipping fees are calculated at each country’s rates, rounded up in 0.5kg increments, using the greater of the actual weight and the dimensional weight (length × width × height in cm ÷ 6000). Rates are posted on the Pricing page. ② Fees for additional services such as inspection, consolidation and storage follow the additional fees guide. ③ Fees are finalized after the item is weighed at the local center, and items ship out after the user completes payment. ④ A storage fee may apply if payment remains pending for more than 14 days. ⑤ The Company will announce rate changes at least 7 days before they take effect. Requests received before a change are charged at the previous rates.

① The Company provides a free basic inspection of arrived items (outer box condition, and color, quantity and size compared with the shipping request). ② The basic inspection does not guarantee authenticity, detailed functions or internal components. Inspection is limited for electronics, used items, items from person-to-person sales such as eBay, figures and ceramics. ③ Detailed inspection is a paid additional service and includes 3 photos. ④ If a problem is found during inspection, the Company will notify the user and wait for instructions.

① Items are stored free of charge for 14 days from the arrival date. ② After that, a storage fee (₩1,500 per day) applies. Items with no ship-out instruction or payment 28 days after arrival may be disposed of after prior notice. In this case, any resulting costs may be charged to the user.

• Items prohibited from air transport: flammable and explosive substances, gases (sprays, lighters), standalone lithium batteries, weapons and blades, narcotics
• Items prohibited or restricted from import into Korea: food, medicines and cosmetics that do not meet import requirements, products made from endangered species, counterfeit goods, medical devices
• Alcohol, tobacco and e-cigarettes: when they exceed the duty-free limit or the limit on the quantity of alcohol
• Cash, precious metals, securities, perishable food, refrigerated and frozen items

Users bear any seizure, disposal, return and legal liability arising from requesting prohibited items. The actual cost of disposal is charged for items that are determined unable to clear customs.

① The importer of record for customs clearance is the user, who must provide an accurate Personal Customs Clearance Code. ② Users pay any import duties and taxes charged when the item value exceeds USD 150 (for shipments from Europe). ③ Split requests intended to avoid duties and false price declarations will be refused, and users bear any resulting disadvantages. ④ Incidental customs costs, such as the formal customs clearance fee, follow the additional fees guide.

① If an item is lost or damaged during storage or handling due to the Company’s fault, the Company will compensate up to the item price stated in the shipping request. However, compensation is limited to the equivalent of USD 150 per shipment, and for higher-value items the excess is covered only if Ansim Care (insurance) was purchased. ② The Company is not liable in the following cases: misdelivery or non-delivery by the local seller; loss caused by a missing recipient name or mailbox number; delays or seizures during customs clearance; force majeure such as natural disasters or carrier strikes; damage to fragile items requested without packaging reinforcement; and defects in items that cannot be inspected. ③ Delivery delays themselves are not eligible for compensation, and the average delivery time (7–10 days) is not a guaranteed deadline.

The conditions and procedures for cancellations, refunds and local returns follow the Refund & return policy.

• Fill out shipping requests truthfully and keep your contact information current
• Do not use another person’s customs clearance code or name
• Do not disguise bulk imports for commercial purposes as personal customs clearance
• Do not interfere with the operation of the Service

① The Company promptly handles users’ legitimate opinions and complaints. Please contact us first through our contact form or at help@kimfast.com. ② These Terms and use of the Service are governed by the laws of the Republic of Korea. If a dispute is not resolved, a lawsuit may be filed with the court having jurisdiction under the Civil Procedure Act. Users may also apply for mediation to a dispute mediation body such as the Korea Consumer Agency.

Addendum: These Terms apply from June 10, 2026. The disposal deadline for no-data items in Article 4 ③ was amended on September 26, 2026 (90 days → 45 days). The storage fee in Article 7 ② was amended on November 4, 2026 (₩7,000 base + ₩4,500 per day → ₩1,500 per day). Business information (company name, business registration number, mail-order business registration number and address) will be posted on this page and at the bottom of the site as soon as it is finalized.